Clients   Freelancers   Security   FAQ


Count on peace of mind while navigating and working in our global online workplace.

Hiring right

Reputation matters

Job Success scores, the Top Rated program, and detailed profile information make it easy to find freelancers with stellar work histories.

Chat with your team

CopywritersForums Messages lets you have real-time conversations before and after you hire. Keep communication open and expectations clear to enable a safe and successful workplace.

Keeping your work safe

Fixed-price protection

Escrow lets you double-check finished work once milestones are met – before you release pre-funded payments to your freelancer.

Hourly payment protection

Work Diary helps ensure that an hour paid is an hour worked – giving you an easy-to-access billable time system with work details and in-progress screenshots.

Support and assistance

24/7 help

Get help from our customer support team anytime, from anywhere. They’re living, breathing humans, here to help you solve CopywritersForums -related issues.

Dispute assistance

Disputes rarely happen. But in the event they do occur, CopywritersForums helps with dispute resolution.





How do I evaluate a freelancer, pre-hire?

Freelancer profiles include detailed information such as work experience, resumes, portfolios, a number of hours worked through CopywritersForums, and skills tests taken so you can better know who you’re hiring. We also calculate Job Success scores and display confirmed feedback from past clients to give an overview of freelancers’ client satisfaction histories. Top freelancers in the marketplace are highlighted with Top Rated badges, which give clients information about freelancers’ reputations. Ultimately, however, it is your responsibility to do the final screening to help ensure that the freelancer is a great match for you and your project.

What are Job Success scores, and how are they calculated?

Job Success scores are a complete reflection of client satisfaction, with high scores indicating a track record of meeting or exceeding work expectations.

Learn more here.

What is the Top Rated program?

The Top Rated program highlights freelancers who have achieved an impressive reputation in the CopywritersForums marketplace.

Learn more here.

How do I check whether or not a client is trustworthy?

You can evaluate your prospective clients using data such as the number of jobs posted, total spend in the marketplace, feedback history, track record for awarding posted jobs, and the amount of time a client has spent hiring on CopywritersForums. You can also learn more about the client and the exact work specifications by communicating with them through CopywritersForums Messages or by video conference before accepting a proposal.

Learn more about the marketplace feedback system here.

How do I maximize job success pre-hire as either a client or a freelancer?

It’s important to have a clear idea of what you want when creating a job post or a proposal. When hiring for your project, maximize your chances for success by inviting freelancers with the right skill sets to match the job. As a freelancer, protect yourself by only accepting contracts with reasonable requirements.

What is escrow?

With escrow, client’s pre-fund work and release funds to their freelancers as projects are completed or milestones are met – knowing that they’ll be able to review and approve delivered work before releasing payment. Escrow also gives freelancers the comfort of knowing that a project is funded before they begin working.

Learn more about escrow for clients here, and for freelancers here.

What is fixed-price protection?

Hourly work is protected by Work Diary – an easily-accessed billable time system that shows clients both hours worked and in-progress screenshots to verify hours. Freelancers bill their clients for hours through CopywritersForums’ automated weekly billing system.

Learn more here.

What should I do if I want to file or resolve a dispute?

Clients can learn about dispute assistance for fixed-price and hourly contracts on the CopywritersForums Help Center. If you’re a freelancer, you can learn about disputes for fixed-price contracts here, and for hourly contracts here.

What should I do if I think I’m the victim of a scam?

We take security seriously at CopywritersForums. If you think you’re the victim of a possible scam, immediately contact Customer Support – or use one of the “Flag as inappropriate” links throughout the site.

How does CopywritersForums Network protect me and my work?

Our security model flags fraudulent activity to help ensure a safe workplace. We’re also here to help you succeed along the way, with 24/7 CopywritersForums customer support and dispute assistance. Once a freelancer receives payment for work completed on a project, our Terms of Service specify that ownership of that work transfers to the client. For details, see Section 8.6 of our User Agreement. It also explains that freelancers and clients can agree on different or additional terms.

What can I do to better protect myself?

Educating yourself and trusting your instincts are key to safety. Here are certain types of scams and abuse to know and avoid.

  • Phishing: Prevent unscrupulous users from trying to steal your passwords. Double check that links or HTML files clients give you don’t lead to fake login pages.
  • Free work fraud: Don’t start work before the official contract start date. Never pay anything to work for a client, even if they claim that the money will be reimbursable.
  • Check cashing fraud: Report clients who ask you to process Payza payments, or request favors to cash or deposit checks and money orders in order to send the money somewhere else. These checks or money orders are most likely fraudulent and your bank can hold you liable for the funds.
  • Direct payments: Let our trust and safety team help keep you safe. CopywritersForums screens all payments sent through our secure payment system. Help us by reporting anyone who asks to send or receive money outside of CopywritersForums.

Does CopywritersForums Network share my information with third parties?

CopywritersForums is highly protective of your privacy, only disclosing information permitted by our Privacy Policy. This may include the rare instance of a subpoena or other legal requirements, which you’ll find outlined in our protocol here.

Have more questions? Please visit our Help Center to learn more.



Pin It on Pinterest